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Shipping

I have collected my specimen but due to unexpected circumstances, I cannot send it out today. What should I do with it?

  • If your specimen is serum, freeze it.
  • If your specimen is urine, freeze it.
  • If your specimen is whole blood mineral, keep it at room temperature, invert the tube gently (rock it back and forth) at least once a day.
  • If your specimen is whole blood fatty acid, refrigerate it.
  • If your specimen is plasma, freeze it.
  • If your specimen is stool, refrigerate it.
  • If your specimen is saliva, refrigerate it.
  • If your specimen is IgG or Fatty Acid Bloodspot keep it at room temperature and dry.
  • If your specimen is the Amino Acid Bloodspot store it in the refrigerator, in a plastic bag, and keep it dry.

Please note: for specific details regarding how long a specimen can be kept, see the individual test's information below.

Why can't I ship my specimen on Friday?

It is best not to ship the specimen on a Friday as we are not open on Saturdays. The specimen would most likely remain in a non-climate controlled warehouse until delivery Monday morning, which could cause possible specimen test rejection.

There is a statement on the back of the FedEx large clinical pack that reads, "Mark this box if your shipment meets the definition of "Biological Substance Category B packed in compliance with IATA Packing Instruction 650." Should I check the box?

The statement on the bag does not in any way pertain to your shipment and should therefore be left unmarked. The FedEx laboratory packing materials are universal and meant for many types of specimens.

Does the specimen need to be shipped with dry ice?

No, it does not. Refer to the kit shipping instructions for the requirements specific to the test. Requirements do vary and in cases where a frozen specimen is required, plastic ice is included. We DO NOT expect or require that the sample(s) arrive frozen. We simply want to keep the sample as cool as possible during the shipping process.

I have two separate tests, can I ship them together?

You can ship two of the kit boxes in the same FedEx Lab Pack. Be sure that all tubes are clearly labeled, the test request forms are properly filled out, and everything is in the corresponding kit box.