Shipping Instructions

• United States
  • Bloodspot Specimen
  • All Other Specimens
• Canada and Puerto Rico
  
• International
• Australia
• New Zealand
  

Commerical Invoices

• Canada

Shipping Information

Metametrix provides its clients with specimen collection kits for tests. Each kit comes with detailed specimen collection instructions and prepaid shipping containers to ensure the safe and timely delivery of specimens to our laboratory.

Please note the following important points:

• Send the specimens in shipping containers that come with the test kit. This helps expedite the handling and processing of the specimens.

• All samples received by Metametrix must be properly identified. Clearly label each specimen with a permanent marker including: patient’s full name, date of birth, collection date, and specimen type.

• Specimen integrity is essential. Properly position tubes so they are secure in the mailing containers before inserting them in the mailer.

• The tops on all tubes should be securely sealed prior to shipping to help assure the safe arrival of specimens and prevent delays of the test results.

• Send specimens via FedEx® using the shipping bag and billable stamp (airbill) provided with the test kit, Monday through Thursday only (unless otherwise specified on the kit instructions). To schedule a pickup call 1-800-GO-FEDEX (1-800-463-3339) or visit their website at www.fedex.com.

Testing may also be done without the use of a Metametrix supplied kit. A completed Test Requisition Form must accompany the specimen or the test cannot be processed. Please call Client Services to have a Test Requisition Form faxed to you. You may use a carrier such as FedEx® or DHL® to ship specimens back to our laboratory. Be sure to follow the specific test collection and shipping preparation instructions for appropriate handling of specimens (refer to test specific instructions in the test menu).