Quality and Licensing

The primary goal of the Quality Assurance program at Metametrix is to deliver quality results in a timely fashion to our clients. This program is designed to assess and monitor all aspects of the laboratory, from specimen collection kit construction and delivery through accessioning and specimen validation, assay performance, result reporting, and customer service.

The analytical performance of the laboratory is monitored through external and internal programs. External proficiency testing includes participation in programs conducted by the American Association of Bioanalysts, College of American Pathologists, DEQAS, IBL Hamburg, National Institute of Standards and Technology. Internal Quality Control is monitored by running high-standard quality control material with each run, running split samples within our own laboratory, and running split samples with other quality laboratories.

Read more on quality at Metametrix in our quality brochure:

Download: Quality in the Clinical Laboratory (pdf)

Privacy Notice

The Health Insurance Portability and Accountability Act (HIPAA), signed into federal law in 1996, sets national standards regarding security and privacy of a person's health information. Protected Health Information applies to health information-created or received by Metametrix Clinical Laboratory-that identifies you and that relates to your past, present, or future medical history. For example, your protected health information (PHI) can include your test results, all identifiable information provided by you on your Test Requisition Form, and financial information that could identify you. The information often contained in your medical record serves as a means of communication among the many health professionals who contribute to your care.

Federal and state law allows us to use and disclose your PHI for purposes of treatment, assessment of results, payment, and health care operations. We do not distribute your PHI.

Metametrix Clinical Laboratory follows all requirements for protection of individually identifiable health information that have been outlined in the HIPPA Privacy and Security Rules. For additional information about HIPPA, please visit the following website: http://www.hhs.gov/ocr/privacy/.

Questions and Complaints

If you have questions, want more information, or want to report a problem about the handling of your protected health information, you may contact client services at 800-221-4640 or via email at customerservice@metametrix.com. If you believe your privacy rights have been violated, you may discuss your concerns with the director of the laboratory.